Telecoms Business Fills the SME Service Gap
This article is an original article was written by Industry Update. You can find the original article here.
There’s a new name in the telecoms business that has been set up specifically to help Australian SMEs to make the most of their communications infrastructure. TelcoHQ is fully Australian owned and operated, based in Sydney and operating Australia wide.
The company is the brainchild of Managing Director Clint Pilgrim, whose career has spanned many years working for some of the big names in the Australian telecoms industry. “It has become very noticeable that the service aspect has been left behind by some of the major players in the
market,” he says. “And smaller companies that don’t have the in-house resources are struggling to make the most of their telecoms resources.”
One smaller company that can testify to that sentiment is Industry Update, which had been paying for four phone lines plus internet access, but spent several months with only two working lines, despite complaints to successive telecoms providers.
According to company owner Scott Filby: “We had even got as far as the Telecommunications Ombudsman, who found in our favour, and while we received a refund, we still didn’t have the four lines we were contracted for.”
Fortunately, Scott Filby had kept in touch with Clint Pilgrim, who had previously worked for one of the company’s former telecoms providers. And when Clint returned to Industry Update with his new company TelcoHQ, the problem was sorted out in the space of a few hours.
Says Filby: “Having spent so long dealing with telcos who thought it was OK just to connect the lines to the building without caring whether we could use them or not, it was a relief to find somebody who didn’t regard us as somebody else’s problem and made sure we had lines we could actually use!”
One area where Clint Pilgrim sees significant demand for TelcoHQ’s services is in transitioning companies to the NBN. And to this end, the company has partnered with a range of Tier 1 wholesalers to offer a range of NBN plans for business, backed up by its ethos of providing the sort of service and backup required to get SMEs up and running in the shortest possible timeframe.
Thomas Averson
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