Frequently Asked Questions

We are here to help if you have any emergencies. Please call 1300 193 299 and we will be able to assist you.

We are available to chat with you at anytime. You can chat with someone in our customer service department by using the chatbot in the bottom right hand corner of this screen. You can also call us anytime at 1300 193 299, email us at info@telcohq.com.au or fill out the contact form on our contact page here.

The National Broadband Network (NBN) is almost complete, with more towns, suburbs and cities across Australia being added frequently.

You can find out if you have the NBN™ rollout in your area by checking the NBN™ roll out map.

If your NBN™ is installed and you are in need of some NBN™ plans, please check out the TelcoHQ Australia plans here.

Yes, absolutely! TelcoHQ Australia is able to transfer your existing phone numbers onto an NBN voice service. This ensures there is no disruption to your home or business.

You can then either use a phone port on the back of the TelcoHQ supplied NBN™ router or connect one of the TelcoHQ Hosted PBX solution so you can use your existing phone numbers.

The simple and short answer is no! While some NBN services are delivered using a copper cable, there is no need to keep an active telephone line to connect to NBN. In the case of FTTN/B (fibre to the node or basement) NBN will use the existing copper cable that runs into your business. If your business has not had a copper telephone line installed in the past, then NBN will connect a new copper cable for you.

If your business is connected to NBN by FTTP, HFC or Fixed Wireless, then no copper cable will be needed to connect your business to NBN.

If you have any more questions about your business requirements, you can reach out to us anytime by using the chatbot attached to this page, by calling us at 1300 193 299 or by contacting us via our contact form here.

If you’re in an area where NBN is available, you can contact TelcoHQ Australia to get connected. We offer outstanding NBN plans that are highly competitive in price and service. Please visit the Business NBN page or contact us at 1300 193 299 to speak to someone at TelcoHQ Australia.

If you have been sent an NBN router from TelcoHQ, please contact us and we will be able to provide you with the best information. You can reach out to us anytime by using the chatbot attached to this page or by calling us at 1300 193 299

Business NBN can run slowly for a number of reasons. When moving to the NBN, businesses will often experience increased bandwidth compared to older ASDL services. It is important to understand the reasons why your NBN may be running slowly.

Understand that many other users are on your network as well. This can either be via the cables ethernet connections to your modem, as well as through your wifi connection. The more devices you have connected, the more bandwidth is shared. Ensure you have a secured WiFi and secure password, as anyone nearby can always log onto your wifi and start consuming bandwidth.

System updates can also effect your speed. If you are using Windows, you may be experiencing automatic updates which can slow down performance. If you are using other devices, check your system updates settings to ensure that this is not running in the background.

Backup apps like Dropbox and OneDrive can also decrease speed. If you have automatic backups set to your laptop or apps, this can slow the performance of your wifi. Check the settings and limit the amount of bandwidth for uploading and downloading via these apps. These may be running in the background and you don’t know.

If you have checked the above methods and you are sure that these are not the reasons why your connection is slow, then feel free to contact to us anytime. Someones there can be network faults or planned maintenance that you may not be aware of. We can provide you with this information or we can discuss some other reasons why things could be slow.

Reach out to TelcoHQ Australia at any time via the chatbot in the right hand corner of your screen or by calling us at 1300 193 299

• Increased speed: Apart from being extremely cost efficient, Business Fibre increases the speed of your connection, which will increase productivity across the board.
• Cloud Access: With cloud-based applications and data being at the forefront of internal operations, providing your colleagues and employees with fast connection will allow them to upload and download fas and use internal software fast.
• Signal Strength: With traditional broadband internet, the signal tends to weaken as the user moves away from the switchboard. This does not occur when using Business Fibre and can really benefit businesses in large spaces.
• Enhanced security: Hackers can easily gain access to cable internet, due to cable tapping. With Business Fibre, the only way for hackers to gain access is by physically cutting the fibres, which would cause the signal to disappear. This ensures a safer and more secure work environment and digital space.
• Reliability: Business Fibre provides businesses with reliable advantages over traditional broadband internet. Physically, it is much stronger and is not susceptible to extreme weather conditions, human handling and electrical interference. Unreliable internet connections can not only cause havoc to businesses, but they can have extreme costs to businesses. Protect your business today by installing TelcoHQ Australias Business Fibre. 

After NBN has been connected, the way you run your business internet and phone services will become more efficient and streamlined. TelcoHQ Australia often works with businesses to install NBN.

With any NBN bundles or plans with TelcoHQ Australia, we provide you with the information to have the correct professional cabling connected to your business. We always recommend getting professional internal cabling done for your business, as it is a one off cost that will allow your business to run efficiently.

The NBN activation appointment will vary depending on your business, the location of your business and how NBN can be delivered to your business. Once you make an appointment with TelcoHQ Australia, we will provide you with all the information required for your installation and activation.

If you require to have more information immediately, please contact us anytime by using the chatbot in the right hand corner of your screen or by calling us at 1300 193 299.

1. Better Internet Speed - NBN currently offers speeds up to 100Mpbs/40Mbps which is great for download and upload speed. This means that your business can easily share a strong connection and download/upload content very quickly and easily.

2. Improve Internet Reliability - with the new high-speed NBN connection to your business, it means that the aging copper cabling that runs into your business is no longer required. A Fibre Optic cable will be used instead, which means that Internet drop-outs will decrease drastically, if not eradicate.

3. Video Conferencing - A huge benefit to connecting NBN to your business is that is gives you the ability to run video conferencing over the internet due to the high speed and reliability. This is perfect for businesses who have shifted to a WFH model and will allow you to cut down on travel expenses by hosting meetings via Skype and zoom.

4. Run voice services over the NBN network - A great benefit of the NBN to your business is that it gives you the ability to run and carry multiple voice calls over the internet. This also means you can utilise products like the Hosted PBX plans in conjunction with your NBN connection.

• Virtual Receptionist - Direct calls to the right area or user with an ‘automated attendant’ (eg- Press 1 for sales, 2 for accounts)
• Fax to email - Receive faxes on your system which are converted to PDF files and sent to your email.
• Conference Rooms - Host conference calls and join multiple internal & external callers into the same call.
• Night Mode - Manually or automatically (timed) divert calls to a different number or message when outside of hours.
• Ring group - Specify a number of users on your cloud phone system to ring at the same time.
• Number Porting - Transfer your existing phone number over to use on your hosted PBX system anywhere in the world.
• Voicemail to email - Never miss important calls by receiving voicemails directly to your email wherever you are.
• Caller ID - Displays the number and name of person (if saved in phone book) of who’s calling.
• Emergency Failover - Automatically divert all phone calls to another number in the event of an internet outage.

• Cost savings: With significantly cheaper setup costs, reduced maintenance costs and no expensive hardware, hosted PBX is the most cost effective phone system available.
• Advanced features: With voicemail to email, mobile twinning, call recording, advanced call reports, call queuing and loads more, you’ll receive exceptional functionality.
• Work anywhere: With your phone system being hosted in the cloud, there are no boundaries. Staff can collaborate from home, another office, a mobile or even overseas.
• Easily scalable: You can grow and shrink the needs of your business without the need for expensive system upgrades or programming, and only pay for the services you use.
• Fast setup: With fantastic agility, setup of the phone system is quick. You can have your numbers acquired and system configured in just a matter of hours.
• Simple relocation: Moving offices is easier than ever before. Simply unplug your IP handsets and reconnect them into your new network; your numbers even stay the same.

• Simple Unified Communications
• Increase reliability and flexibility with distribution architecture
• Anytime and anywhere connectivity
• Integrated applications tailored to your needs
• Leverage the latest standards based technologies
• Scale with your growth